My mother in law has been a resident here for the past 2 years after initially going in for respite care and it quickly becoming clear that she would struggle to cope on her own at home. From the minute she has been here she has been treated with respect and care and the staff have taken the time to talk to both her and the family to get to know us, and find out what they could do to make Mum's life as comfy as possible. Since Mum has been here her general health seems to have improved and I believe this is thanks to the attention she gets from all the staff.
In the last 2 years, the home has had new management and the house has been refurbished and it now has a warm and welcoming feeling. There is a lovely garden for the residents to enjoy and several community rooms for different activities.
Nothing seems to be too much trouble and any requests or problems are dealt with promptly and with no fuss.