Alison D (Daughter of Resident/Service User)
My mother has been a resident in Gresley House for several months, and the move has had a beneficial affect on her health and well being. Without exception staff are warm and welcoming, creating a very homely environment. Every effort is made to engage residents and relatives in day to day activities, nothing is ever too much trouble. My mother's care plan reflects her individual needs and preferences and my observations are that care is delivered in a dignified and personalised manner. Before moving in staff made us aware that there were refurbishment plans for the home which are currently being implemented.